Any damages must be reported to us within 2 days of delivery.

Images of the damage must be sent to sales@opuluxhome.co.uk to begin the replacement process.

The original packaging is required to make the return, regardless of any damage. 

Once the return request has been reported to us, our vendor will contact you to confirm the collection date. We will have confirmed the collection cost with you if you return the product as it is no longer wanted/needed- this is a flat rate of £10, which is charged upfront.

The collection will only take place from the original delivery address.

Once collected, a refund will be processed within 7 days of the item's return with us. 

All exchanges and replacements will be dealt with when processing the return.

You are welcome to return the product directly to us; however, if the item is damaged in transit, we are not liable, and no refund will be given.