Delivery & Carriage Charges
4.1 All delivery options will be calculated at the checkout stage.
4.2 Svelte Acoustic Panel delivery is free of charge to UK mainland addresses. Express delivery and two-man services are also available, at an additional cost.
4.3 Your order may arrive in more than one delivery.
4.4 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 8:00am and 6:00pm Monday-Friday. Note that some of our couriers will deliver later, but they will liaise with you first to confirm delivery outside of these parameters.
4.5 Most of our products are relatively lightweight items.
4.6 Disposal of packing materials is your responsibility.
4.7 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to our warehouse and we reserve the right to charge you an additional re-delivery charge.
4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.9 Please check the goods upon delivery - any goods found to be missing or damaged should be notified to ourselves within 5 working days.
4.10 If the goods are lost or damaged in transit, please let us know within 5 working days.
4.11 Deliveries are made to the ground floor only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, floods, storms, severe weather, acts of God, war, riots, civil commotion, malicious damage, or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.13 Our two-man delivery service with Rhenus is offered at an additional charge, depending on how many boxes your order requires. This is a limited next-day service, dependent on your postcode, between 8am and 6pm. Tracking with an approximate arrival time will be sent to you for this service. They will deliver to a dedicated room if you require. As this is a dedicated service, all damages must be reported to us within 24 hours of the delivery, with images. After this, our standard returns policy will apply.
Cancellation, Returns & Refunds
5.1 All orders are carefully checked prior to dispatch. However, unfortunately, items can sometimes get lost or damaged in transit due to factors beyond our control. If an item arrives damaged in any way please contact us within 5 working days of receipt. If your delivery has been made with Rhenus, please notify us within 24 hours of delivery. Refunds are given at the discretion of The Opulux Ltd management team. You can contact us via email, phone or mail using the details on the Contact Us Page.
5.2 If you are unhappy or no longer require a part of your purchase, we offer a full refund within 30 days of receipt. Your items must be returned to us in a re-sellable condition, in the original packaging with a copy of the invoice and Return Merchants Authorisation reference (RMA). Please write on your invoice the reason for the return:
Returned for refund
Returned faulty
Please note that we cannot accept returns if the product has been cut in any way, if any type of finish has been applied or if the product has been previously installed.
Please note failure to include your invoice and include your RMA will slow down the processing of your return. We do not cover the cost of return shipping if you have decided you do not like the product or there are slight colour differences to our website due to wood being a natural product.
5.3 If free delivery has been offered and the order is rejected or sent back due to no longer wanting the product or ordering the incorrect item, then a refund will be made on the product minus the delivery cost.
5.4 Please note that our end-of-line, sale products and made-to-order products are non-returnable. If faulty, or they arrive damaged, please contact us in the first instance to discuss your options further.